Lkb8 Privacy Policy — Malaysian User Data Protection
This policy explains how lkb8 collects, uses, stores, and protects your personal information. Please read it carefully before using our platform.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the lkb8 platform, we collect several categories of information to ensure our services are delivered securely and accurately:
Account Information: Full name, national identification number (MyKad), phone number, email address, and Malaysian bank account details you registered with. This information is required for registration, identity verification, and transaction processing.
Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and other technical data collected automatically when you access the platform. This information is used to optimise the user experience and detect unauthorised activity.
Payment Information: Deposit and withdrawal transaction details in Malaysian Ringgit (RM), including bank name, account number, and transaction records. Full account numbers are not stored in plain text — they are encrypted using industry-standard security protocols.
Usage Data: Game session records, pages visited, access times, game preferences, and navigation behaviour within the lkb8 platform. This data helps us improve our services and detect any security anomalies.
2. How We Use Your Information
All information collected by lkb8 is used solely for legitimate purposes directly related to the delivery of platform services:
- Account management: Verifying user identity, processing registrations, KYC verification, and eligibility checks.
- Transaction processing: Processes MYR deposits, withdrawals, and transfers securely through local payment channels such as FPX and Touch 'n Go.
- Service improvements: Analyses usage patterns to improve the interface, platform speed, and mobile gaming experience.
- Security & fraud prevention: Detecting suspicious activity, unauthorised login attempts, and unusual transaction patterns.
- Service communications: Sends account-related notifications, transaction updates, policy changes, and other important platform information via email or SMS.
- Legal compliance: Complying with applicable Malaysian legal requirements, including requests from relevant authorities.
Lkb8 will not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking
The lkb8 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Cookies are small data files stored on your device when you visit a website.
The types of cookies we use include:
- Session cookies: Required to maintain your login during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves user preferences such as language selection and interface display for a more convenient experience on future visits.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the lkb8 platform.
- Security cookies: Helps identify unauthorised access attempts and protect user sessions.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in.
4. Data Storage, Security & Sharing
Storage & Security
All lkb8 user data is stored on servers protected with SSL/TLS encryption. Sensitive information such as passwords and payment details is secured with additional encryption. We conduct regular security audits and restrict access to user data solely to staff who require it for operational purposes.
Your data is retained for as long as your account is active or as required for legal purposes. Following account closure at your request, personal data will be deleted or anonymised within a reasonable timeframe, unless Malaysian law requires longer retention.
Sharing with Third Parties
Lkb8 does not sell or disclose your personal information to third parties for commercial purposes. We may share data with authorised payment processors (such as FPX gateways) to facilitate transactions, and with Malaysian authorities where required by law. All third-party processors are bound by strict data confidentiality agreements.
5. User Rights & How to Exercise Them
As an lkb8 platform user, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction. You can also update certain details directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data by closing your account and contacting our support team. Requests will be processed subject to legal obligations that may require us to retain certain records.
- Right to Object: You may object to the processing of your data for specific purposes by contacting us directly.
- Data Portability Right: You may request your data in a machine-readable format for transfer to another platform, subject to applicable technical limitations.
6. Policy Changes & How to Contact Us
Changes to This Privacy Policy
Lkb8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Malaysian legal requirements. When significant changes are made, we will notify users via in-platform notifications or your registered email. The "Updated" date at the top of this page will always reflect the latest version.
Continued use of the lkb8 platform after changes are published constitutes your acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via:
- Email: [email protected]
- Website: https://lkb8.bio
- Help Page: lkb8 FAQ
We are committed to responding to all privacy-related enquiries within a reasonable timeframe. If you are unsatisfied with our response, you also have the right to escalate your privacy concerns to the relevant data protection authority in Malaysia.
Questions About Your Data?
Contact the lkb8 support team at [email protected] or visit the FAQ us to learn more about how we protect your privacy.